NO-SHOW
If you do not attend a booked class and fail to cancel within the required notice period, this will be considered a no-show.
HK$150 no-show fee will be applied as the spot could have been given to another member.
LATE CANCELLATION
Group classes require a minimum of 3 hours’ notice.
Personal training sessions require 24 hours’ notice.
Cancellations made after this window will be treated as a late cancellation and the session will not be credited back.
Late cancellations will also count towards the 3-strike rule.
3 STRIKE RULE
3 late cancellations and or no-shows within a rolling 30-day period will result in a 7-day booking ban.
All upcoming classes during this period may be cancelled.
The ban can be lifted early with a HK$899 revoke fee.
