01
No-show
- If you do not attend a booked class and fail to cancel within the required notice period, this will be considered a no-show.
- A HK$150 no-show fee will be applied, as the spot could have been given to another member.
Booking policy
No show & late cancellation.
Spaces are small, so when you book a spot it is held just for you. Here is exactly how cancellations and no-shows work.
Group classes
3 hours
Minimum notice to cancel without a strike.
Personal training
24 hours
Minimum notice to cancel a session.
02
Late cancellation
- Group classes require a minimum of 3 hours’ notice.
- Personal training sessions require 24 hours’ notice.
- Cancellations made after this window will be treated as a late cancellation and the session will not be credited back.
- Late cancellations will also count towards the 3-strike rule.
03
3-strike rule
- 3 late cancellations and/or no-shows within a rolling 30-day period will result in a 7-day booking ban.
- All upcoming classes during this period may be cancelled.
- The ban can be lifted early with a HK$899 revoke fee.
Need to cancel or rebook? It is all done in the app, or message us on WhatsApp.
